The nature of service is you should persuade service guy that a problem is in existence and then he/she will possibly examine it, otherwise the man will get rid of you. If your proofs don’t look convincing you won’t get any assistance. Some examples.
My Internet provider (a phone call)
- Hello. I don’t have Internet.
- Good evening. Wait a minute, please. We’re just testing your connection. Well, you know, it’s alright. The problem’s in your computer.
- Ha, when I found I couldn’t ping the gate I tested the cable with a multimeter. There is a break in the first pair.
- Oh, ok, we’ll send a technician.
A system administrator (a talk in an office)
- Pavel, the server doesn’t grant me access to my folder.
- Really? Let’s see. I’m fine. Here it is. You have access.
- No. I haven’t. Come along. The server, my folder, copy a file. Here it is! Permission denied.
- Yeah, I’ve got it! I forgot to change the permissions during the server repair. Just a moment.
A service bureau (a visit)
- The access point I bought doesn’t work properly.
- No problem. Please give it to me I’m going to test it.
- But I have the log…
- This is a standard test, two minutes… Your AP is good, you see, the computer is connecting through it, perhaps some difficulties with settings?
- Er, this is a printed log with drops and this is a correspondence with the manufacture where it recommended sending it to a service.
- Um, yeah, we’ll take it.
I've told you!
